sunshynecraftsbeads web store FAQ section

Our business ethics and policies are simple: Customer Satisfaction is our Number #1 Goal. Our customer service and business ethics are important to us and each and every customer is our top priority. If for any reason you have a problem please let us know so we can do our upmost to correct the error that may have been made. We want all our customers to be happy with their purchases. Remember we are here to serve you with all your Swarovski Crystal needs.

Currently we are a home based business which is why we can offer our customers such great prices on our products.

For customer service or telephone orders please call 1-718-216-0440. Regular business hours for calls are 10:00 A.M. to 4:00 P.M Monday through Friday. We can also be reached 6 days a week at sunshynecraftsbeads@hotmail.com

No, here at Sunshyne Crafts Beads all orders are treated the same big or small. Your business is always welcome.

Yes, we ship to Canada, USA & Internationally. Just about anywhere in the world but we reserve the right to any country. Please email us at sunshynecraftsbeads@hotmail.com for confirmation in your area and/or shipping costs.

Yes, we do charge a $ 1.00 handling fee to cover the cost to ship packages out. IE: envelopes, baggies and labels.

Sunshyne Crafts Beads will NEVER willfully disclose individually identifiable information about you to any third party without first receiving your permission. Sunshyne Crafts Beads adheres to the highest standard of privacy available. We treat all personal information with total confidentiality. No email address or demographic information is ever provided to any other vendor or outside agent.

Privacy and security are of prime concern to Internet site visitors and shoppers, and our anybeads.com policy is to respect and protect your privacy.

Yes. SSL (secure order protection, secure certificate or digital certificate) is a protocol for securely encrypting and transmitting electronic information between web servers across the Internet, and is the most popular method for ensuring the secure transmission of information. A locked security icon on the browser shows that the connection is encrypted.

If a color should become discontinued while it is a regular stock item we will continue to sell all remaining stock until it is sold out.

As we are growing we are committed to building our inventory to meet all our customers needs. Sometimes we carry stock that we have not listed on the website or has not arrived yet. If you are looking for something in particular please feel free to email us at sunshynecraftsbeads@hotmail.com

We try to make sure that the pictures on our website are as accurate as possible. Colors sometimes vary due to the resolution on computers as well. Sunshyne Crafts Beads does have a 30 day return policy so if for any reason you are not happy with a item/s you can send them back for a full refund. Please see " Terms " for return policy details.

BECAUSE YOU DESERVE THE BEST FROM US ! Sunshyne Crafts Beads wants customers to have the best quality of pictures possiable. Unfortunately we do not have a professional photographer so we spend countless hours taking our own pictures. We try to take our pictures under natural sun conditions so colors are as close to the actual color of the bead. All our pictures are our own. It is important that we provide you with the closest we can come to the color of each crystal. Thank you kindly.

Sunshyne Crafts Beads is updated every 48 hours. Inventory is added within 24 hours of receiving unless new pictures are required. We usually place one to two orders a week so please add us to your favorites and visit often.

Currently Sunshyne Crafts Beads offers the following two (2) discounts. Orders of $75.00 or more receive FREE Shipping. On orders of $100.00 or more receive 5% off the order with us excluding Sales items. Only one discount per purchase &/or per person. Discounts can NOT be combined.